Technical Account Manager - Lagos Mainland

Job brief

We are looking for a qualified Technical account manager to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.
Responsibilities

Provide technical support for customers to support pre-sales and post-sales processes
Address all product-related queries on time
Train customers to use products effectively
Provide developers with customers’ feedback to help identify potential new features or products
Report on product performance
Identify solutions to reduce support costs
Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
Liaise with the sales department to win new business and increase sales
Establish best practices
Keep track of sales performance metrics

Requirements

Proven work experience as a Technical account manager
Solid technical background with hands on experience in digital technologies
Familiarity with software and front-end development
An ability to gasp customers’ needs and suggest timely solutions
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
BSc degree in Computer Science or relevant field