Technical Account Manager - Lagos Mainland
Posted by PEAK SERVICES - Private
Lagos Mainland
As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.
Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.
Responsibilities
Provide technical support for customers to support pre-sales and post-sales processes
Address all product-related queries on time
Train customers to use products effectively
Provide developers with customers’ feedback to help identify potential new features or products
Report on product performance
Identify solutions to reduce support costs
Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
Liaise with the sales department to win new business and increase sales
Establish best practices
Keep track of sales performance metrics
Requirements:
Proven work experience as a Technical account manager
An ability to gasp customers’ needs and suggest timely solutions
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
BSc degree in Computer Science or relevant field.
Mode Of Application:
Interested and qualified candidates should forward their CV tonthe company's mail ( ) or contact number.
Posting ref : NG-A19782 tablet
Jobs Offers, Employment Accounting - Management - Finance
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