Job Title: Solution Engineer
Develop technical documents such as product specifications, Visio diagrams, etc
Provide day-to-day support, proactive maintenance and perform independent complex system troubleshooting
Participate in implementation and deployment projects, from inception to delivery, including requirements gathering, consulting, workshops, integration and production launch assistance.
Consult with other engineers and with customers to make the best use of leading edge, new and existing products and tools.
Design and carry out performance tests on customer queries, analyze the results, and make recommendations for query and hardware changes.
Work closely with clients to integrate ITA products with customer software by understanding clients’ business requirements and recommending solutions to achieve the desired results.
Participate in the identification and development of tools and scripts to more efficiently resolve client issues, and to facilitate analysis of customer data.
Requirements and Qualifications
A good university degree in computer science, Information systems, Electrical engineering or a related technical discipline with a minimum of 1-2 years in IT/ Networking or a related technology-based industry
Candidate will possess a broad technical knowledge of analog, digital and VoIP voice services; IP networking; and data service provision
In-depth knowledge and understanding of networking technologies, design principles and practical application
Familiarity with IP Convergence including the design and implementation of IP telephony(IPT)/Voice over IP (VoIP) solutions is an added advantage
Familiarity with installation and maintenance of Video Conferencing, Unified Communication and Collaboration solutions will be an added advantage
Cisco certifications such as CCNA and/or CCDA will be an added advantage
Candidate must possess Strong technical and analytical, problem solving and Interpersonal skills.
Excellent skills in teamwork, leadership and communication
Professional self-starter, high level of motivation, customer empathy and ethics
Strong analytical and reasoning abilities
Ability to collect and analyze data, draws conclusions, and make actionable recommendations.
Candidate must be result-oriented
Permanent GVA LOGISTICS 180,000 NGN3 to 5 years Full time msc/bsc/HND/OND National