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Relationship officer Lagos Mainland

Posted by njoku Private Lagos Mainland
PREEW ADVERTISING COMPANY – The leader and a brand name in Advertising and business consults worldwide; is recruiting for the position of a Relationship Officer under our client’s mandate in the Insurance sector in Lagos state Nigeria.As part of creating a sustainable platform in servicing client’s needs, the Relationship personnel’s will be responsible for;
• Educating customers on products and services, functionalities, features and competitive advantage.
• Up and Cross sell products and Services (Telemarketing) to grow spend
• Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately.
• Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact
• Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
• Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service.
• Ensure delivery of excellent customer care and service delivery for a first call resolution.
• Ensure sales/service of products and service tailored to customer need
• Handle cash and routine administrative task for end of day reporting
• Provide hands-on device repairs and query resolution
• Follow through on customer queries ensuring prompt resolution and feedback

Minimum Qualification:
• B.Sc, BA, B.Ed, B.Eng, B.Tech or HND/O.N.D in relevant discipline
• Relevant work experience in the service industry or any client related policies

All applications and c.v should be forwarded to on or before 28th of July,2016
Only qualified candidate will be shortlisted.
Permanent preew advertising limited 1 to 2 years Full time Relevant systems training • Call policies, processes and procedures • Call applications, technology and systems training • Telephone/ physical interaction etiquette National
✔ Do not forget to mention AFRIBABA during your call!
✔ Apply for this job offer
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