Receptionist - Lagos Mainland

Receptionist

Job Type
Full Time  
Qualification
BA/BSc/HND  
Experience
2 years
Location
Lagos
Job Field
Administration / Secretarial  
 

Job description and duties
Meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
Deal with guest requests to ensure a comfortable and pleasant stay.
Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
Responsible for accurate and efficient accounts and guest billing processes.
Assist in keeping the hotel reception area clean and tidy at all times.
Administer all routes of reservations (eg, online, phone) to ensure that room bookings are made and recorded accurately.
Ensure that all reservations and cancellations are processed efficiently.
Keep up to date with room prices and special offers to provide accurate information to guests.
Report any maintenance, breakage or cleanliness problems to the relevant manager.
To undertake other duties assigned by management

Qualification Experience:
BSc, HND and/or it’s equivalent with a minimum of 2years relevant working experience