Help Desk Manager - Lagos Mainland

Eolicconcept is looking for a qualified Help desk manager to join our team. You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.
Responsibilities
• Manage the help desk team and evaluate performance
• Ensure customer service is timely and accurate on a daily basis
• Recruit, train and support help desk representatives and technicians
• Set specific customer service standards
• Contribute to improving customer support by actively responding to queries and handling complaints
• Establish best practices through the entire technical support process
• Follow up with customers to identify areas of improvement
• Develop daily, weekly and monthly reports on help desk team’s productivity
• Provide customer feedback to the appropriate internal teams, like product developers
Requirements
• Proven work experience as a Help desk manager
• Hands on experience with help desk and remote control software
• Solid technical background with an ability to give instructions to a non-technical audience
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skills
• Team management skills
• Minimum of Bachelor's degree in Computer Science, Information Technology or relevant field with more
than 2years experience in the field

MODE OF APPLICATION
Interested and qualified applicants should forward their CVs to the HR through the email address: (hr.eolicconcept @ outlook.com) or send your brief details to the phone number on the job site.
NOTE: Applicant must be a Lagos resident, or is ready to relocate to Lagos