Head e Business - Lagos Mainland

Job Details

Develops and executes an e-channel strategy in line with organizational objectives
Creates and implements e-business channel strategies to meet customer satisfaction, increase operational efficiency and customer base
Responsible for creating new e-banking products and services to meet the current and future needs of the bank's existing and prospective customers.
Develops strategies that encourages self-service banking products
Manages all self service channels including websites, databases and applications
Grow and drive growth initiatives including payments and collections
Review existing retail and customer needs to provide e-banking solutions as appropriate
Deliver electronic banking products to customers in the most efficient and cost effective way using appropriate technology.
Works with the marketing department to drive the usage of electronic banking delivery channels
Takes ownership and ensures timely response and resolutions of customer issue

EXPERIENCE AND CORE COMPETENCY

At least 5 years exposure in e-business development preferably in a back-end role of a bank
Must have an in-depth back-end understanding of e-products dynamics and operations
Must have basic technical knowledge of electronic products such as ATM, POS, Cards, Mobile banking, internet banking e.t.c
Must be able to perform various skills such as developing coding, installing, testing and debugging
Must demonstrate practical knowledge and skills needed to translate strategic organizational objectives into appropriate technical applications
The candidate must be technically and commercially savvy and show uncanny ability to exploit profitable market-oriented innovations
Must be an effective team leader, critical in thinking and strong in communication skills
HOW TO APPLY
Interested and qualified candidates should forward their CVs
NOTE: This opening is for Lagos Residents only.