Guest Relations Manager - Lagos Mainland

Responsibilities

Ensure and provide flawless, upscale, professional and high class guest service experiences
Analyze customer feedback and provide strategic direction to continuously improve overall rating
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests’ requirements and inquires
Actively listen and resolve guests’ complaints
Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
Promote all amenities, conveniences and programs offered
Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
Appraise team’s performance and produce reports
Examine activities logbook, assign tasks appropriately and implement control schedule daily

HOW TO APPLY.
QUALIFICATIONS;
Applicants must posses a minimum of National Diploma/ Bachelor degree. A Professional Qualification will be an added advantage.
MODE OF APPLICATION;
Interested and qualified applicant should contact the employer with the following details;NAME, QUALIFICATIONS, AGE, AND LOCATION via the provided phone numbers [08 — show phone] OR forward their cv to career.accetvilleconsult @ outlook.com
NOTE; Lagos resident only.