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Guest relations manager Lagos Mainland

We are looking for an outgoing Guest Relations Manager to make clients feel at home and to guarantee their contentment. You will furnish clients with above-and-beyond service to ensure a memorable and genuine experience.
Responsibilities

Ensure and provide flawless, upscale, professional and high class guest service experiences
Analyse customer feedback and provide strategic direction to continuously improve overall rating
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests’ requirements and inquire
Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
Promote all amenities, conveniences and programs offered
Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
Appraise team’s performance and produce reports
Examine activities logbook, assign tasks appropriately and implement control schedule daily

Requirements
Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
Familiarity with industry’s latest trends
Hands on experience with guest relationship management software
Proficiency in English, multilingualism will be considered an asset
Guest service orientation and drive
Excellent problem resolution skills along with outstanding communication and active listening skills
Ability to work flexible hours
Highly responsible and reliable with a professional presentation
B.Sc/HND degree in hospitality management, business administration or related field
Application closing date is 21st of October 2016.
Method of Application:
Qualified and interested candidates applying for this job vacant position should forward a comprehensive resume to the email provided below

Note: Only shortlisted applicant will be contacted. Only Lagos resident apply

Permanent
✔ Do not forget to mention AFRIBABA during your call!
✔ Apply for this job offer
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