Graduate Help Desk Assistant - Lagos Mainland

If you have excellent people and communication skills and are passionate about impacting the lives of others and doing your quota towards making the world a better place; then you should consider working with us. Find details of job below
Duties and Responsibilities
Troubleshooting Network issues via phone calls, remotely by tel netting and other available means.
Provide technical support to Departments and Projects via phone calls and to walk-in users
Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the
problem to ensure a timely resolution.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job. Facilities provisioning setting up
meeting Audio Visual equipment's, display screens, system configurations.
Participate in 24/7 Help Desk operations which involves network surveillance and alarm reporting utilizing network
monitoring and surveillance software across all locations where eHealth Africa has installation.
Register and raise tickets for all queries/complaints reported to the help desk via phone calls, emails, and other channels of
communication.
Qualifications
Good listening and communications skills.
Works under immediate supervision.
Must be able to communicate fluently with English, French, Hausa and one foreign language.
BSc/HND in relevant course from a reputable institution.
Has knowledge of commonly-used concepts, practices, and procedures within a help desk setup.
Advanced computer skills, including Microsoft Windows and Microsoft Office Suite.
Intermediate proficiency working with specialised software utilized in program
Mode of Application
Qualified and Interested applicant should forward their resume to hr. edioneeconcept @ outlook.com
Note: Only Shortlisted applicant will be contacted