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CUSTOMER SERVICE TRAINING Lagos Mainland

CUSTOMER SERVICE TRAINING

Ad Details: CUSTOMER SERVICE TRAINING Lagos Mainland, Anambra, Nigeria, NG

Synopsis: The continuous existence of any company is dependant on the acceptance of its product and/or services by its customers. Hence organizations must focus on developing customers’ loyalty.
Objectives: At the end of the course, the participants will:
Ø Develop strategies for building customer’ s loyalty for its products and/or service
Ø Set and maintain quality service delivery standards.
Ø Have an understanding of skills needed for delivering excellent customer service.
Course Contents
v Defining Customer Service
o What does great service look like and feel like?
o Sharing our own experiences of good and bad service
o Responsibility for customer service
o Stepping into your customers’ shoes
v Handling customer enquires
o Customer contact model and service standards
o Creating lasting first impressions
o Building and maintaining rapport
o Using positive language and tone of voice
v Establishing customer needs and responding to requests
o Questioning
o Active listening – including taking notes
o Summarising
v Handling work based customer requests
o Identifying challenging customer requests
o Responding to challenging customer requests assertively
v Service recovery
o Turning disappointment into delight
o Identifying the nature of customer complaints
o Responding to customer complaints
o Introducing colleagues to resolve customer service issue
Target Audience:
Managers that oversees service delivery points, Middle level Managers and Customer Service Representatives
Benefits for attending any of our Training…
Participation in this course also entitles attendees to: having their CV inserted in the NTN Associates database and distributed to companies, organizations and head hunters, networking meetings with managers, professionals and entrepreneurs, a personalised monitoring and alerting service for the best job opportunities in Nigeria. Also, post training consulting 100% FREE with the instructor.


June 18, 2016 @ 10:00AM - 5:00PM
June 19, 2016 @ 10:00AM - 5:00PM
Lagos State
3, Faramobi Ajike Street, Off Bush Street, Anthony Village Lagos.
✔ Do not forget to mention AFRIBABA during your call!
✔ Click below to contact this advertiser ( NTN nigeriatrainingnetwork)
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