This website uses cookies to ensure a better experience. By using our service, you accept the use thereof. Click to view more information about cookies
Attention! This ad has expired. It may be that the product or service is no longer available until the advertiser updates the ad.



Ad Details: CUSTOMER SERVICE TRAINING Lagos Mainland, Anambra, Nigeria, NG

Synopsis: The continuous existence of any company is dependant on the acceptance of its product and/or services by its customers. Hence organizations must focus on developing customers’ loyalty.
Objectives: At the end of the course, the participants will:
Ø Develop strategies for building customer’ s loyalty for its products and/or service
Ø Set and maintain quality service delivery standards.
Ø Have an understanding of skills needed for delivering excellent customer service.
Course Contents
v Defining Customer Service
o What does great service look like and feel like?
o Sharing our own experiences of good and bad service
o Responsibility for customer service
o Stepping into your customers’ shoes
v Handling customer enquires
o Customer contact model and service standards
o Creating lasting first impressions
o Building and maintaining rapport
o Using positive language and tone of voice
v Establishing customer needs and responding to requests
o Questioning
o Active listening – including taking notes
o Summarising
v Handling work based customer requests
o Identifying challenging customer requests
o Responding to challenging customer requests assertively
v Service recovery
o Turning disappointment into delight
o Identifying the nature of customer complaints
o Responding to customer complaints
o Introducing colleagues to resolve customer service issue
Target Audience:
Managers that oversees service delivery points, Middle level Managers and Customer Service Representatives
Benefits for attending any of our Training…
Participation in this course also entitles attendees to: having their CV inserted in the NTN Associates database and distributed to companies, organizations and head hunters, networking meetings with managers, professionals and entrepreneurs, a personalised monitoring and alerting service for the best job opportunities in Nigeria. Also, post training consulting 100% FREE with the instructor.

June 18, 2016 @ 10:00AM - 5:00PM
June 19, 2016 @ 10:00AM - 5:00PM
Lagos State
3, Faramobi Ajike Street, Off Bush Street, Anthony Village Lagos.
✔ Do not forget to mention AFRIBABA during your call!
✔ Click below to contact this advertiser ( NTN nigeriatrainingnetwork)
Share this ad
Contact the advertiser
Posting ref : NG-A17668 computer
For a better visibility, place your ad in VIP
Report any scams attempts
100% 1
0% 0 dislikes
likes, 0 dislikes is not responsible for the products or services offered in the advertisements and is not responsible for the actions of the users.

Do you have something to sell, to rent, any service to offer or a job offer?

Post it at, it is 100% free ✔, local ✔, easy ✔, reliable ✔ and super fast ✔
Sell, Offer, Rent, Bargain, Search, Buy all you want for free. Yes 100% free Lagos Mainland Courses, Tutoring, Training
Are you looking for a job? Upload your resume online at the Job search section of 100% free.