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Customer Service officer Lagos Mainland

We are looking for a competent and reliable customer service officer for a commercial bank in Nigeria
selected applicants will perform the following duties.
Role:
The Customer Service officer is a first point of contact for VFS customers.
The primary role of a Customer Service Officer within the team is to respond to a variety of
customer requests and inquiries via the telephone or in person over the counter.
The range of inquiries and requests customer service officers may respond to include:

Inquiries and requests on banking products and services such as savings, cheque, business
and loan accounts, telephone banking and internet services.

Inquiries about superannuation products.

Inquiries about death and disability insurance and income protection.
Responsibilities:
A customer service officer is responsible for
the following duties:

Receive and respond to customer service account inquiries on account balances, transaction
details, statements and fees and charges.

Open new accounts/Closing accounts

Alterations to existing savings and cheque accounts

Inquiries for home, car and personal loans

Inquiries on internet services

Handling cash transactions and cash balancing

Overseas transfers

Set up periodical payment authorities on accounts

Promote bank products and services

Change statement of account cycles

Identify customer needs
Interested applicants should send their CV
Immaculate Integrated Services 250,000 NGN6 to 10 years Full time Hnd/Bsc in any discipline Regional
✔ Do not forget to mention AFRIBABA during your call!
✔ Apply for this job offer
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