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Customer Service Officer Lagos Mainland

• Answer customer’s questions, as well as question customers to obtain full understanding of what information is being requested.
• Document all calls with regards to customers inquires accurately using Call Tracking System.
• Monitor Call Tracking for responses from administrative team so call returns are done in a timely fashion.
• Follow-up with customers within a 24-hour period in regards to the initial phone call. Even if it is to just touch base and let customers know inquiry is still been researched.
• Knowledge of products
• Provide quality customer service on every call.
• Communicate clearly and effectively with customers
• Promote good listening skills.
• Manage length of calls.
• Recognizing and managing assertive customer calls.
• Promote teamwork and call center success.
• Review monthly publication of Effective Telephone Techniques.
• Listen to and critique recorded conversations for purposes of improving customer skills.
• Organize and prioritizes duties.
Interested applicants should forward CV to
livingstone concept 60,000 NGNLess than 1 year Full time HND/BSC Local
✔ Do not forget to mention AFRIBABA during your call!
✔ Apply for this job offer
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