Customer Service Manager - Lagos Mainland

Job brief
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities
• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets.

QUALIFICATION
Applicant must possess a minimum of National diploma or degree certificate in any related field. Professional qualification will be an added advantage.

HOW TO APPLY
Qualified applicant should forward their names, phone number,qualification, location,age and position you are applying for to the HR through the phone number on this advert or forward your c.v/cover letter to our email hr.andcarrlogistics @ outlook.com

NOTE: this opening is for Lagos residents only.