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Customer service executive Lagos Mainland

Posted by KUNLE adesina Private Lagos Mainland
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Ad Details: Customer service executive Lagos Mainland, Anambra, Nigeria, NG

Job brief:

Responsible for acting as an intermediary between customers and companies. Assists with complains, orders, errors, account questions and other inquiries.

Primary responsibilities:

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Suggest solutions when a product malfunctions.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.

Job Duties:

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recordkeeping of account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Job Level:

Fresh Graduate/Entry Level/Graduate Internship/Graduates
Job Type
Full-Time
Minimum Qualification
OND
Preferred Years of Experience
0-4 yrs
Apply by sending your cv to -consulting.com.ng


RS consulting services Nigeria 95,000 NGN1 to 2 years Full time Regional
✔ Do not forget to mention AFRIBABA during your call!
✔ Apply for this job offer
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