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Customer Relations Representative Lagos Mainland

  • Type of contract: Permanent
  • Salary: 170,000 NGN
  • Work from home: No
Omel Nigeria is a professional outsourcing company offering unique results-driven services to our clients nationwide. We are Nigeria's premier sales outsourcing company providing Direct Sales Executives to companies for the retail sales of their products and services. Over the past years, the company has built a record of excellent service with all its clients.
Our principal business is the recruitment, training, deployment and management of high quality personnel to diverse industries and locations. We have helped a sizeable number of clients put additional feet on the street Nationwide to push their retail products with great success.
We provide our clients with appropriate personnel and professional people management outsourcing services for different categories of staff
Responsibilities:Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements and Skills:
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively
BSC degree in any field

Qualified candidates should send their CVs to omelnigeria @gmail.com
170,000 NGN
✔ Do not forget to mention AFRIBABA during your call!
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