CUSTOMER CARE REPRESENTATIVE - Lagos Mainland

JOB DESCRIPTION:
* Manage large amounts of incoming calls
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships of trust through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies

Applicant must have at least 1 and above years of experience in these field of specialization.
REQUIREMENTS: All applicants should have a minimum of OND, HND, BACHELOR'S DEGREE and other related discipline of this vacant and professional certification is an added advantage.

MODE OF APPLICATION: All qualified and interested applicants should forward a comprehensive resume to the comment box provided or to this email address
Only qualified applicants will be reached through their contact. job vacancy expires 30/12/2016. Lagos residence only.