Call Centre supervisor - Lagos Mainland

Pfd integrated company islooking for a competent Call center supervisor to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance.
An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate.
The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.
Responsibilities
Assist in the formulation of targets for individuals and teams
Hire and onboard new employees
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated.
HOW TO APPLY
Interested and qualified candidates should forward their CVs or send your brief details to the HR
NOTE:This opening is for Lagos Residents only