Call Center Manager Lagos Mainland

Job brief

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.

Responsibilities

Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve ordering, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management

REQUIREMENTS: All applicants should have a minimum of HND, BSC and other related discipline of this vacant and professional certification is an added advantage.Applicant must have at least 2 and above years of experience in these field of specialization.


MODE OF APPLICATION: All qualified and interested applicants should forward a comprehensive resume to the comment box provided or to this email address career.pelconsult @ gmail.com or for urgent recruitment and must be willing to resume duty immediately. Only qualified applicants will be reached through their contact. CALL: 08102708844