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Call Agent Lagos Mainland

• Answer calls and respond to emails
• Handle customer inquiries via telephone and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports
1 to 2 years Full time OND,HND,BSC Local
✔ Do not forget to mention AFRIBABA during your call!
✔ Apply for this job offer
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