staff assistants Lagos Island

This position will handle business travel request made by clients.

DUTIES

Dealing with enquires via telephone or email

Attending to reservation, ticketing reissues and refund requests.

Domestic and International travel requests

Advise corporate clients on international visas needed/ cancellation/change fees.

Develop on going professional relationships with corporate clients.

Managing client issues.

Preparing quotes and distribution of travel itinerary.

KNOWLEDGE AND SKILLS

Strong GDS skills (preferably Galileo)

Reissues refund processing and complex bookings.

Business Travel background

Good computer and Internet skills.

Geographical and Industry awareness

Ability to digest information from the internet and GDS system.

Strong relational and communication skills.

Strong oral, writing, negotiation and networking skills

Good interpersonal skills and telephone manner.

Be able to gain customer trust and close bookings immediately.

Accurate administration skills to ensure 100% accuracy on customer booking.

Stress management.