ICT Analyst Ikeja

Posted by TRIPLEX SERVICES Private Ikeja
Type of contract: Permanent
Salary: 200,000 NGN
Work from home: No
TRIPLEX SERVICES NIG. is an organization located in Lagos, Nigeria with various branches and offices.
Our company is in an urgent need of an ICT Analyst that is capable of working on the busy ICT Service Desk, you will be part of a dedicated team that handles approximately 3,500 calls per month.
You will resolve faults at point of contact, provide assistance and offer advice on a wide variety of computer systems and applications whilst providing a high degree of customer focus.

Responsibilities
Providing an ICT single point of contact for customers
Detecting, recording, classifying, prioritizing all ICT incidents and tasks
Investigating and diagnosing incidents by providing telephone assistance to restore normal service on all systems
Resolving customer queries / incidents or assign to the correct specialized team within ICT
Monitor and track incidents, escalating where necessary
Liaising with third party suppliers to resolve faults on tailored or National systems
Install and configure desktop software
Creating/ deleting and administering staff accounts in accordance with the security policy
Contribute to creating Service Desk process maps and assist in keeping documentation up to date
Other Service Desk activities, as directed, to continuously improve service and strive for best practice
Provide flexible working hours and on call as required
Provide customer-focused service managing customer expectations by keeping customers informed of progress

Qualifications and Skills
Experience of working in a customer services environment
Working knowledge of Microsoft Office
Good computer skills ( RSA 2 typing/word processing or equivalent experience )
Experience of working in a call center or Information technology department
Respect for Race and Diversity
Effective Communication
Problem Solving

Submit a cover letter explaining why you would be a great fit
Submit resume detailing your experience to the company's email or forward your contact details to the HR with the number below
Triplex Services 200,000 NGN1 to 2 years Full time
✅ Do not forget to mention AFRIBABA during your call!
✅ Click below to contact TRIPLEX SERVICES
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TRIPLEX SERVICES
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  • ng  Nigeria
  • Published: 23 Feb 2017 - 21:24
  • Visits: 324