Customer Service Manager - Ikeja

Rooftop Consult requires the needs and services of a customer service manager to fill the required position.

Job Responsibilities:
providing help and advice to customers using your organisation's services;
communicating courteously with customers by telephone, email, letter and face to face;
investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
issuing refunds or compensation to customers;
keeping accurate records of discussions or correspondence with customers;
analysing statistics or other data to determine the level of customer service your organisation is providing;
producing written information for customers, often involving use of computer packages/software;
writing reports analysing the customer service that your organisation provides;
developing feedback or complaints procedures for customers to use;
improving customer service procedures, policies and standards for your organisation or department;
meeting with other managers to discuss possible improvements to customer service;
being involved in staff recruitment and appraisals;
training staff to deliver a high standard of customer service;
leading or supervising a team of customer service staff;
learning about your organisation's services and keeping up to date with changes;
keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Qualifications and Requirements:
Minimum of HND certificate in related field.
Additional qualifications will be added advantage.
Mode of Application:
Interested and qualified applicants should forward their cv to hr.rooftopconsult @outlook.com or forward their detailed information to 09094842463.
Note: Lagos Residents Only.