Technical Support Engineer Ibeju/Lekki

Posted by PEAK SERVICES Private Ibeju/Lekki
Job Brief:
TECHNICAL SUPPORT ENGINEER is to provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required.

RESPONSIBILITIES:
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles

REQUIREMENTS:
BS degree in Information Technology, Computer Science or equivalent
Proven working experience in enterprise technical support
Basic knowledge of Unix/Linux systems, utilities and scripting
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills

MODE OF APPLICATION:
Candidates should forward their CV to the company's mail.
Permanent 145,000 NGNFull time National
✅ Do not forget to mention AFRIBABA during your call!
✅ Click below to contact PEAK SERVICES
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  • ng  Nigeria
  • Published: 17 Aug 2016 - 17:25
  • Visits: 182
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