CUSTOMER CARE EXECUTIVE Eti-Osa

Responsibilities:
•Serves customers by providing information; responding to requests; resolving problems; colle
•Provides information to customers by verifying understanding of request; answering questions; offering assistance
• Initiates service by recording requests; forwarding to dispatching.
• Collects revenue by receiving and recording payments.
•Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
• Improves quality results by evaluating processes; recommending changes.
• listening skills, to understand exactly what customers require;
• problem-solving skills;
• confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations;
• motivational skills and an ability to supervise and lead a team of customer service assistants;
• creative thinking, to be able to come up with new ideas to improve customer service standards
Interested applicant should forward their CVs to the company's HR via: stardomresources(at)outlook(dot)com